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IBMer's blog

IBM employee hat

This blog is where I posted when I was focused on my employer, IBM. I was on various forms of the corporate web User Experience Design team from 2001 to 2012.

I am not planning on adding any more entries to this blog after leaving IBM.

This is a personal blog, of course. "The postings on this site are my own and don’t necessarily represent IBM's positions, strategies or opinions."


Leaving IBM

Starting in April, I will not be an employee of IBM. Why? They laid me off. I am not upset about it.

It was a great 10 years. I got to work with great people on really challenging and interesting business problems. I contributed to several important, transformative efforts within the company. I made a difference for users across a variety of IBM digital touchpoints.

Frontiers in Service, Columbus, Ohio, June 30 - July 3

I learned about the Frontiers in Service conference back in 2007 and I have been keeping an eye on it ever since. It is where a lot of IBMers present their Service science, management and engineering research. Sylvia Long-Tolbert also had great things to say about it back when she was a professor in the business college at the University of Toledo.

Blog topics: 

Service Science: Design for Scaling and Transformation

IBM colleague Jim Spohrer mentions a new book by Cheng Hsu of RPI - Service Science: Design for Scaling and Transformation - that seems to be knitting together "Web science" and "Service science" - and perhaps other things (something that I have been struggling with).

Blog topics: 

Design and Adoption of Social Collaboration Software within Businesses

The special interest group that I helped propose for CHI 2009 was accepted. I am working with 3 IBM colleagues (Jason Blackwell, David Schwartz, Sandra Kogan) and John Sheridan.

World Smart & Usable Planet Day?

Are "Smart Planet" and "World Usability Day" a match made in heaven or is it a silly idea to link them together?

Silver surfers

The US ibm.com home page has a feature on Helping seniors surf the web. The video sets the stage by talking about the aging Japanese population, and then explains how IBM helped Mitsukoshi, a department store, make its web site easier to use for older people.

IBM Center for Social Software

My employer announced the opening of the IBM Center for Social Software today. Irene Greif kicked off the "MIT day" of the IBM Academy of Technology Conference on Future User Interfaces with the news of the new center, that she will be leading. I was able to attend part of the conference remotely, but I missed Irene's talk this morning (darn real work!). Here are some more tidbits I tracked down.

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