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Service design

Frontiers in Service, Columbus, Ohio, June 30 - July 3

I learned about the Frontiers in Service conference back in 2007 and I have been keeping an eye on it ever since. It is where a lot of IBMers present their Service science, management and engineering research. Sylvia Long-Tolbert also had great things to say about it back when she was a professor in the business college at the University of Toledo.

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Service Science: Design for Scaling and Transformation

IBM colleague Jim Spohrer mentions a new book by Cheng Hsu of RPI - Service Science: Design for Scaling and Transformation - that seems to be knitting together "Web science" and "Service science" - and perhaps other things (something that I have been struggling with).

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Succeeding through Service Innovation

I was asked to give feedback on the IBM/University of Cambridge discussion paper Succeeding through Service Innovation. Like many such requests, it was prefaced with "it should only take an hour" - I do not know how long it took me to read it, and comment on it, then to turn my feedback into something that made sense. It was much more than an hour. But at least I am done now, and it was worth it.

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Frontiers in Service

A bunch of IBMers are at the Frontiers in Service conference in San Francisco this weekend. (Not too surprising, since IBM Research/SSME is a sponsor.) The eBrochure has an overview; the full program is a PDF. The topics being presented (and co-presented) by IBMers:

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Raw notes from Day 1 (morning) at Emergence 2007

Friday night

Jamin Hegeman, Shelley Evenson: About the conference

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Emergence 2007 conference, Pittsburgh, September 8-9

I just registered for Emergence 2007 - "Exploring the boundaries of service design." I have been reading up on various service innovation topics and I see a lot of connections with user experience. The Emergence conference looked perfect because it was within driving distance and focuses on the design aspect.

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Service innovation

Checking out some of my Innovation resources, I hit Business Innovation from BusinessWeek. "IBM" jumped out at me, leading me to:

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