I spent some time lately catching up with the status of various things related to my recent researcher-practitioner interaction efforts, my latest "UX community give back" focus. Something I try to make small advancements in during my "spare" time, with the hope of helping foster some longer-term benefits. Some of this is a repeat of postings/comments on gaps and IUE but it helps me (at least) to compile it all together in a new way.
Andrea Resmini and I wrote up our view of the IA Summit session we led for the August/September 2010 ASIS&T Bulletin. I think we list some do-able ideas at the end that could turn into something concrete for the community to embark on.
I have not seen any reaction to the report or the possible next steps. Even some negative response would be a sign that someone read it and cares enough to tell us we are full of it.
I do know that Dan Klyn has read it: the same Dan Klyn who ran for office in IAI and won a spot on the board. Andrea and others have already done a good job of showing how to mature the IA practice in IAI's Journal of IA. Perhaps one of the progress grants will focus on the increasing researcher-practitioner interaction in IA. The IDEA 2010 program has a Friday session that is related. "(How Is This All) Going To Work?" focuses on the educational aspect: if they could add the "research" role that educators often share, then it would be right on target. So I have some hope the IA Institute will pick up some of our IA research/practice ideas and challenges and run with them in some way.
As for any ASIS&T follow-ups, a few folks had ideas on how to continue the discussion at the ASIS&T annual meeting next month, but I do not see anything explicit in the program. Euro IA was last week: great looking program, but nothing specific about research/practice interaction. The IA Summit 2011 planning continues, so there is still a chance to have a consortium or some other session to help put specific ideas into motion.
I am still trying to digest all that I learned at the 1-day workshop and follow-up special interest group discussion at the CHI conference. The wiki we set up for the workshop - research-practice-interaction.wikispaces.com - has the position papers and notes from the sessions. I have the physical materials (flip charts and post-it notes) from the sessions and should make another pass through them to see what great points have not been captured on the wiki. And clean the wiki up some more.
One thing that has been useful for me is the overall model of the problem space that emerged for me.
Net: what I learned at CHI is helping me understand the landscape. It also inspired me to continue with all of this.
But the workshop/SIG had some specific goals around driving improvements for future CHI conferences. Lots of good ideas were generated, but like all volunteer efforts, they only come to be when someone steps up to make them happen. Here is what is in the works for CHI 2011 to improve researcher-practitioner interaction:
As you start pouring time into a volunteer effort like this, you start to wonder if this is an important problem to try to solve. If you are lucky, then someone prominent is reaching the same conclusions as you are. That happened in May when Don Norman published his The Research-Practice Gap article. It appeared in the July/August 2010 issue of interactions later. A must-read for anyone interested in this topic.
When I posted a comment on my site about the article, I mentioned I did not agree with everything in the article. Don replied and that started some email discussion back and forth between us. So in the spirit of disagreeing a bit, let me point out a few things about the article (knowing it is dangerous to debate with someone who is a lot smarter than you):
And on a more "write a better article" slant, I enjoyed learning about Pasteur's quadrant but it really bugged me that the article did not include a figure that was an actual quadrant. So I drew one myself - and Don kindly made it better.
I have not seen any blog postings or online discussions of Don's article, so maybe this post will stir up something. Having Don "raise the flag" should help all of us make progress.
Don's article was one of the topics at a panel I organized at the IUE conference (slides, Twitter stream and other details). I hope the attendees found the session useful, but I liked it because:
Again, check out the compilation of info about the panel to find out more. These are just a few hi-lites.
One more thing to mention. I was invited to the Demarcating User eXperience seminar that took place 2 weeks ago. I could not make it, but Elizabeth Buie kindly agreed to attend to help connect researcher-practitioner interaction efforts.
This quote from the seminar shows the relationship: "UX is seen as a holistic concept covering all aspects of experiencing a phenomenon, but we are facing the point where UX has become a concept too broad to be useful in practice. Practitioners have difficulties to understand the concept and to improve UX in their work, and researchers rather use some other term to make their research scope clear."
From what I have heard (and seen), the seminar went well and I am looking forward to what they share as a result (some sort of white paper). You can check out the position papers and other preparation material.
Since I was not there, I will not comment a lot on the preparation material, but my personal favorites are statements from the practitioners whom I know.
As these different strands of activity progress - and more crop up - and we discover other strands that are already in motion, staying in touch with it all is a big challenge. What is the simplest thing we can do? To me, that is to use a common tag that people can attach to different objects that represent progress in researcher-practitioner interaction.
I did some poking around and thought that uxrpi would be a good starting point. Short form of "User experience researcher-practitioner interaction". So I started tagging my tweets with it. And Flickr photos. And this blog posting. Let's see if it provides any value. If we need more mailing lists or groups or whatever, then that is fine, we can do that too.
If this post inspires you to write up your own comments on Don's article, or to dispute something that I said, or if you know of more going on to try to improve researcher-practitioner interaction, use the UXRPI tag. That will help others discover it.
What is next for me? A keynote about this for the Tri-State World Usability Day at LexisNexis & Elsevier in Dayton (Ohio) on November 11th. Hope to see some of you there!
(Oh, and this really did start out as a short blog post. Then it grew and grew and grew...)