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Presenter's blog

User Experience of Large Web Sites

"User Experience of Large Web Sites," November 5, 2003. Presentation for the BGSU Student ACM chapter. Stories about how user experience work affects the brand, corporate culture, budgets - and vice versa. The analogy is making sausage - you just may not want to know how things are done, it can be ugly.

The State of Web Site Usability

"The State of Web Site Usability," May 29, 2003. This was my part of the panel at the Southeast Michigan chapter of UPA meeting. Tom Brinck, Laurie Kantner and Dave Mitropoulos-Rundus were also on the panel.

CHI, IA, UE/X: How does the alphabet soup taste so far in 2002?

"CHI, IA, UE/X: How does the alphabet soup taste so far in 2002?," CHIFOO (September 17, 2002). Selected topics from the presentation:

  • Information Architecture as Strategy
  • My real job at Argus - Pain in the Rear
  • Insights from my Cave in Afghanistan
  • Review of this year at CHIFOO
  • The Big IA / Little IA Summit
  • When Librarians Attack
  • User Experience Network
  • Business Leadership and User Experience
  • Information Architecture - Not Dead Yet

Knowledge Management: How do you tackle your new role?

"Knowledge Management: How do you tackle your new role?," November 3, 2001, panel with Alan Holsztynski and Catherine Titta, STC Region 4 Conference, Ypsilanti, MI.

How to do User Testing for the Web

I presented How to do User Testing for the Web on November 7, 2001, MLA Annual Conference, Lansing, MI.

Some of the other places where I did similar presentations on how to do user testing (but I am sure there were others that I am forgetting about):

  • Web Design World, July 21, 1999, Seattle, Washington
  • Web Design and Development, July 1, 1999, San Francisco, California
  • Web Design '99, April 8, 1999, Atlanta, Georgia
See attachments below for some of these older presentations.

Web Usability

"Web Usability: Understanding the User in your Web Site Audience," September 21, 2001. 2001 Professional Development Seminar, Northwest Ohio Chapter of The Public Relations Society of America.

What is web usability and how does it relate to public relations? I explain the basic concepts of web usability and how they can help you serve your audiences better with more effective web sites.

  • What is usability and how it is similar to (and different from) marketing
  • Navigation: Today, everyone is a user interface designer
  • Guidelines: Common sense apparently is not that common
  • User research: It is amazing what you can observe when you look
  • Usability testing: The proof is in the doing
  • Finding good help: 5 questions to ask those web designers

Usability Specialist

July 12-14, 2001. Fourth Advance for Design Summit, Arizona. With Eugene Chen and Steve Krug (who presented for me, since I could not make the trip). See Role: Usability Specialist.

Information architecture: Introduction, Concepts, Case Study

Presented at OCLC, March 12, 2001, with Kat Hagedorn and Chairra Fox, Argus Associates.

Usability Engineering for the Web

Originally prepared for the Web '98 conferences (Boston, September 26, 1998 & San Francisco, June 25, 1998) and used a few times since. Portions of this presentation were also used as part of a panel at an AIP Cleveland meeting, May 15, 2001.

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